BOXARR Privacy Policy

Scope of the Privacy Policy

BOXARR Limited (“BOXARR”, “we”, “us”, and “our”) values your privacy and is dedicated to safeguarding your personal information. In accordance with the UK Data Protection Act 2018, the General Data Protection Regulation (Regulation (EU) 2016/679) as incorporated into UK law, and guidance from the Information Commissioner's Office, we have set out this Privacy Policy to detail the types of personal data we may collect from you or that you provide to us, and how we process, protect, and store this data. When we refer to “Services” in this policy, we mean our websites, software, and associated services. We are committed to being transparent about our data practices and to protecting personal data.

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BOXARR Ltd is the data controller for the purposes of the Data Protection Act 2018. Our data controller registration number is ZA470018.

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Our registered office is located at Windsor House, Cornwall Road, Harrogate HG1 2PW, United Kingdom.

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We welcome your questions, comments, and requests regarding this Policy or the treatment of your personal data. If you wish to correct, amend, update, or delete your personal data, please address your request to Data Protection at BOXARR Ltd. For any enquiries about this Privacy Policy and our use of your Personal Data, you can reach us through the Contact Form on this website, by email at info@boxarr.com, or by mail at: BOXARR Ltd. DeskLodge House 2 Redcliffe Way Bristol BS1 6NL

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We may update this privacy policy from time to time in response to changes in applicable law. If we make any changes, we will post the updates on this page and may place notices on other sections of our website to keep you informed. We encourage you to review our privacy policy periodically to stay informed about our data practices.

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Collection Of Personal Information And Requests For Consent

1.1 As part of providing our Services, we need to collect certain personal details from our Customers. This information, referred to as “Customer Data” in this policy, is processed by BOXARR Ltd to facilitate the delivery of our solutions and to maintain our quality standards. We collect and process Customer Data on behalf of our customers to enhance your user experience.

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1.2 You may give us information by filling in forms or subscribing to our newsletter on www.boxarr.com, corresponding with us by phone, email, attending public demonstration events, or through other interactions. This can include information provided when applying for a job (including your CV), reporting a problem with our website (“Site”), or our services (such as through a support ticket).

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1.3 If you contact us or provide us with your contact details, you are giving us permission to process your Customer Data and to contact you via email or telephone. We will do this to provide you with relevant information about our Site and Services, and to ensure you are satisfied with the level of service you receive. This is based on our legitimate interest in maintaining a good relationship with our customers.

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1.4 If you sign up for our newsletter or join our mailing list, you are giving us permission to send you our latest news, updates, educational content, and marketing promotions via email. When you contact us through the contact form on our Site, you are accepting our Terms & Conditions. In providing your Personal Data, you are giving clear consent for the processing and use of your data for a specific purpose, which we will define when you provide the data. We will always provide an option to ‘opt-in’ before collecting this data and an option to ‘opt-out’ from any communication with us if you choose to do so.

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The information you give us may include:

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• Your name

• Email address

• Phone number

• Address

• Title/Role/Position

• Organisation Name

• Other information relevant to customer inquiries

• Other information related to exclusive offers and surveys

• Personal description and qualifications (if applying for a job)

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1.5 Our website and Cloud Services may require usernames and passwords for access. While your usernames are registered in our system and may be accessed by authorised BOXARR personnel, we do not have access to or visibility of your passwords. We recommend changing your passwords regularly using the provided password management utilities.

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1.6 All data and information you enter and store within our Cloud Services, such as the BOXARR models you create and their data, remains your private property. Access to your private area within our Cloud Services is restricted to individuals with the appropriate usernames and passwords.

1.7 We will not share, trade, or sell your personal information to any company or parties not directly associated with its proper use within the Site, except as described above or when you give us explicit permission.

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1.8 We gather information about site traffic, sales, Interaction Data, and other commercial information for internal purposes, but this information does not include any personally identifiable information. We use Google Analytics to track user behaviour. If you wish to opt out of Google Analytics, you can do so here: Google Analytics Opt-out Browser Add-on Download Page (requires you to install a browser add-on).

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1.9 In certain circumstances, we may be legally obliged to disclose personal information and we reserve the right to do so.

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1.10 We may also receive information from other sources not linked to us, including:

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1.10.1 Any information you have published on LinkedIn, which may be used to contact you regarding potential roles or business opportunities with us.

1.10.2 Information that you have provided to external recruiters and given your consent to them to share with us for recruitment purposes.

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How We Store And Process Your Personal Data

2.1 At BOXARR, we store your personal data securely, using appropriate measures to protect its privacy and security. We utilise your information in various ways:

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2.1.1 To meet legitimate business needs associated with the operation and promotion of our business. We ensure these needs don't compromise your privacy rights;

2.1.2 To perform contractual obligations where we have an agreement with you; 

2.1.3 To comply with our legal responsibilities.

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2.2 Your provided data is used for:

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2.2.1 Facilitating agreements with you, fulfilling our obligations under these contracts, providing requested information, products, or services, and interacting with you regarding services you offer under these contracts;

2.2.2 Informing you about modifications to our service under the agreement we have with you;

2.2.3 In some cases, BOXARR may need to access your private areas within our Cloud Services or BOXARR models for specific maintenance or training purposes. In these instances, we seek your explicit consent in writing via email and, ensure our personnel are bound by BOXARR’s data privacy obligations as per this policy, and confidentiality and non-disclosure clauses in their employment contracts, even after the termination of their employment.

2.2.4 Upon receiving your consent, we may utilise your data for marketing, to send news, updates, promotions, new product features, and relevant educational content. You have the right to opt-out of such communication at any time.

2.2.5 We may send you service-related communications about changes to our Services, our Service offerings, and vital service-related notices, such as security and fraud notices. You cannot opt out of these essential service notifications.

2.2.6 We may need to contact you for billing, account management, and other administrative tasks to manage billing and payments effectively.

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2.3 Your collected data is used to:

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2.3.1 Administer our site and carry out internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

2.3.2 Improve user experiences by analysing broad usage trends using Google Analytics. This assists in presenting content most effectively. We clarify that we do not hold identifiable personal data for this purpose.

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2.4 Data we receive from other sources is combined with the data you provide and collected data. We use this combined information for the above-mentioned purposes and for:

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2.4.1 Understanding our users' demographics;

2.4.2 Enhancing our software and services;

2.4.3 Contacting you via LinkedIn regarding potential roles at BOXARR.

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2.5 Without your prior consent, BOXARR will not share your personal data with third parties unless it is necessary for (a) business successors; (b) compliance with laws or regulations; (c) enforcing or applying the Terms and Conditions; (d) protecting the rights, property, or safety of others; or (e) as detailed in this Privacy Policy.

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Disclosure Of Your Information

3.1 Your information may be shared within the BOXARR group, including BOXARR Inc.

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3.2 Your personal information may be disclosed to third parties under the following conditions:

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3.2.1 If we engage in the sale or purchase of any business or assets, we may disclose your personal data to the potential buyer or seller of such business or assets, but only as necessary for the transaction.

3.2.2 If BOXARR, or substantially all of its assets, is acquired by a third party, customer-related personal data held by BOXARR, including yours, will be among the transferred assets.

3.2.3 We may be required to disclose or share your personal data to meet legal obligations, or if ordered by a court or tribunal of competent jurisdiction, or to enforce or apply our licensing terms.
For additional details about this section, please contact us at the address or email provided at the end of this Policy.

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Retention Of Your Data

4.1 The personal data that we gather from you, or that you provide to us, may be transferred to, stored, and processed in a location outside of the United Kingdom. We ensure that all data is stored securely on our servers.

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4.2 By default, all data and information held within our Cloud Services, such as the BOXARR models you generate and the data within them, are located on servers within the United Kingdom. However, server locations may change based on geographic proximity to optimise service delivery, such as servers in the United States of America.

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Your Rights

5.1 You hold the right to access any personal data that we process related to you, the right to delete any personal data that we hold about you, the right to limit our use of your personal data, and the right to object to our use of your personal data, including for direct marketing purposes.

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5.2 You can choose to disallow us from using your personal data for marketing purposes. This right can be exercised by avoiding ticking certain boxes on forms we use to collect your data. Alternatively, if you receive marketing emails from us, you may opt out of any further marketing emails by clicking the "unsubscribe" link at the bottom of our emails. Please note that it may take up to 24 hours for us to process this, and you may still receive marketing emails within that period. If you've requested us to stop using your personal data for marketing purposes, your name and relevant contact details will be added to a "suppression list" to ensure we don't send you any future marketing communications. Initial requests will be free of charge, but we may impose a minimal fee to cover our administrative costs for repetitive requests.

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5.3 To ensure your security, we may need proof of your identity before providing information about you or to you, via email or over the telephone. You can exercise these rights by writing to us at Data Protection, BOXARR Ltd. DeskLodge House 2 Redcliffe Way Bristol BS1 6NL or emailing us at info@boxarr.com.

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Links To Third Parties

6.1 Our website may occasionally include links to third-party websites, the privacy practices of which may differ from those at BOXARR. This Privacy Policy does not cover those external websites. If you provide Personal Data to any of these third-party sites, their own privacy policies will govern your information. We do not bear any responsibility or liability for these independent third-party websites. We strongly recommend that you review the legal and privacy policies of any third-party websites you access via our site before providing them with your Personal Data.

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Cookies

WHAT ARE COOKIES? 

 

Our website uses cookies, which are small files of letters and numbers stored on your device. These cookies enhance the efficiency of our website and contribute to a seamless browsing experience for you. Certain cookies on this site are crucial for its functionality, activated when you fill out a form or interact with the site beyond simple link clicks. We leverage cookies for auditing the use of our website and Cloud services. This enables us to customise your experience and enhance our Cloud Services. Rest assured, these cookies do not hold or transmit personally identifiable data. Your browser's 'cookie settings' can be used to manage how our website and Cloud services employ cookies.

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Please be aware that altering these settings might impact the performance and functionality of our website or Cloud services on your browser and could restrict access to certain pages and services. Unless you have set your browser to reject cookies, our website and Cloud services will issue cookies upon your visit.

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GOOGLE ANALYTICS TRACKING

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We employ Google Analytics tracking (like most web tracking software) which uses cookies to generate meaningful reports about site visitors. However, these Google Analytics cookies do not gather personal data about visitors.

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BLOCKING COOKIES

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If you choose to block cookies from our site, you will need to adjust your web browser settings.

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IN MOST INSTANCES, WE REQUIRE YOUR CONSENT TO USE COOKIES ON OUR SITE.

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A banner is displayed on our homepage explaining our use of cookies and providing a link to this Policy. You can confirm your acceptance of cookie use by clicking “We use cookies to provide the services and features offered on our website and to improve our user experience” within the homepage banner. You should also have the option to reject or disable cookies by modifying your browser settings. Note that refusing cookies or disabling them might impact your user experience on our site and your ability to access and view content.

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For further information about browser cookies, including how to manage or delete them, refer to the Tools, Help, or similar section of your web browser, or visit http://www.allaboutcookies.org.

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Your Rights to Complain

We consistently review our Privacy Policy to ensure it aligns with the most recent UK laws, ICO guidelines, and best practices. Any updates or changes to our Privacy Policy will be posted on this webpage, and we encourage you to check back frequently to stay informed. If we have your contact details, we will directly notify you of any substantial changes to this Policy.

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If you have any concerns or complaints about how we use your personal data, we urge you to contact us first so we can address your concerns directly. However, you always have the right to lodge a complaint with the appropriate supervisory authority. For individuals in the UK, this is the Information Commissioner's Office (ICO). You can find the ICO's contact details at Contact Us. We are committed to collaborating with you to resolve any complaints and to uphold your data protection rights.

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This Policy was last updated in June 2023.